Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Resolved problems and complaints that residents may have. Able to function well as an independent worker or in coordination with hotel staff and management. Relaying calls to proper departments and performing a variety of related clerical duties. Wonderful hotels are at a premium these days and what sets some apart is an excellent concierge. Dependable with a strong work ethic and high level of performance. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. Speaking several languages, IT literacy and discretion are also highly valued at this job. Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits. Wrote and developed company/employee policy manuals. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. 20+ concierge resume samples to customize for your own use. Don’t be one of them! Assisted residents with their luggage by carrying them to directed destination. Guide the recruiter to the conclusion that you are the best candidate for the concierge manager job. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Recommended top dining and entertainment options for guests in the area. Directed or escorted guests to specific locations within the building. Follow Linkedin. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Arranging guided tours and other special activities for residents and/or their guests. Improved team rapport and signature service through daily forms of communication. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. Conducted orientation sessions and organized on-the-job training for new hires. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Gave friendly and accurate customer service with incoming and outgoing calls for members. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Below we've compiled a list of the most important skills for a Concierge. Great knowledge of hotel services, local events and venues and transportation options. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Important Hospitality Skills for Resumes & Cover Letters Terms to Include to Help Bolster Your Resume ••• Alistair Berg / Getty Images By. Referred unresolved customer grievances to designated departments for further investigation. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Follow Twitter. Responded to complaints and found the appropriate solution. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Two Column Resume Product Manager Resume Word Resume Templates Skills on Resume Resume Maker. Provided customer and concierge services to all guests, Created innovative and unique experiences to build customer loyalty and stronger guest satisfaction feedback, Implemented department tools and procedures that created better efficiencies to enhance guest expectations and service levels, Nominated as the Associate of the Month in May 2011 amongst 1,000+ resort associates. 7 votes Amber Lakin. Developed departmental systems and procedures that better aligned the workflow process. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Completing security checks every two hours to ensure the doors were locked and the stairwells were clear. Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. A Concierge helps companies provide superior customer service and contributes to the success of the establishment. Assessed individuals before allowing entry into the building. Providing residents with information and advising about locations and services outside of the building complex. Managing safety and security of the 27-floor building and neighboring five-star restaurants. Established good working relationships with customers/clients. Strong organizational skills and attention to detail. An ideal professional concierge should exhibit the following skills: – Problem-solving skills – Communication skills – Organizational skills – Learning skills. Enhancing resident services and providing up to date information in a more efficient and timely manner. Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Picked up and delivered items, and ran errands for guests/management. What the Concierge Resume Objective Should Tell Prospective Employers. Here are some of today's most common and sought-after resume skills: active listening, communication, computer skills, customer service, interpersonal skills, leadership, management skills, problem-solving, time management and transferable skills . Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Serve as an information liaison, notifying various departments of guest requests or complaints. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. Accurately entering reservations into required computer systems according to policy. Made dining reservations at the most coveted restaurants. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Posted room charges and taxes to guest accounts. For example, they have the responsibility to make appointments for people, serve many guests, answer phone calls, book tickets and more! Scheduling doctor and transportation appointments for patients and guests. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Well versed in anticipating guest needs and responding appropriately. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Responsible for completing paperwork such as work orders, complaints, incidents reports etc. Employees willalso need to demonstrate … Input orders into Ramquest for Reliant Title. Access to confidential medical record and organizational information as it relates to patient care. Make sure you've listed these in your skills for a concierge resume. Insured that rations for Breakfast was stocked and routinely ordered for the hotel. Fostered 20% increase in customer loyalty by implementing interaction improvements. Provided the highest level of customer service to Clients. The top three keywords represent 41.32% of the total set of top resume listed keywords. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Things to put on your resume Specific skills to mention Accurately entering reservations into required computer systems according to policy. Friendly Attitude Concierge Questions. Use FREE Resume Examples to Create Your Resume Online . Welcomed guests upon entrance and confirmed reservations. Personal Concierge. Built relationships and trust through empathetic listening and respect. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. Communication -Communication is critical for a concierge. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. Provided assistance in logistics for various departments of the hotel pertaining to daily operations. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Answer alarms and investigate disturbances. Verified and transfered all account postings and balances to master accounts. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. We ranked the top skills based on the percentage of Concierge resumes they appeared on. It’s called a resume profile, and it comes in two flavors: the front desk resume objective or front desk clerk summary. Addressed resident concerns and issues in accordance with the company's customer service standards. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. Concierge Manager Resume Objective : Highly enthusiastic customer service professional with 5 years client interface experience. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new concierge cv objectives job. Need help with anything? Assisted with inventory control and restocking of products. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work. 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